Refund Information
Exchange Information
At Elegara Style Co., we want you to feel great with every mile you wear. Our designs are inspired by the trail — from long-distance journeys to minimalist hikes and loyal trail companions. While most items are made to order and non-returnable (personalised designs), your happiness is our priority. Please contact us at support@elegarastyleco.com and we’ll make it right.
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
🌿 The item arrived damaged or defective
⏳ The request is made within 30 days of your purchase date
📦 The item is unused and returned in its original condition
Need Help with an Exchange or Refund?
Please follow the steps below to help us assist you as efficiently as possible:
Step-by-Step: How to Contact Us
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Email Us Directly
Send a message to:
📧 support@elegarastyleco.com -
Include These Details in Your Email:
- 🧾 Order Number — and any other relevant purchase info
- 📝 Description of the Issue — be as clear and specific as possible
- 📸 Photos (if applicable) — showing damage or the issue can help us resolve things faster
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Double-Check Before Sending
Please ensure all information is accurate and complete so we can assist you without delay.
Once we receive your email, our friendly support team will review it promptly and guide you through the next steps. We’re here to ensure your experience is nothing short of exceptional.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days after receipt of the product — for any reason, and without justification.
If something’s not right, we’re here to help.
You can always contact us at support@elegarastyleco.com
*This refund policy is subject to change at any time and without notice.*